Refund Policy
Last updated: June 2026
At UltraTGC, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.
Returns
We accept returns within 14 days of the date you received your order. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase
To initiate a return, please contact us at the details below before sending any items back.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 days and automatically applied to your original payment method.
Please note that original shipping costs are non-refundable unless the item was faulty or incorrectly sent.
Exchanges
If you received a damaged or defective item, we will replace it at no extra cost. Please contact us within 14 days of receiving your order with details and photos of the issue.
Non-Returnable Items
Certain items cannot be returned, including:
- Items marked as final sale
- Personalised or custom-made products
- Perishable goods
Late or Missing Refunds
If you haven’t received your refund after 7 days, please first check your bank account and contact your card provider, as processing times may vary. If you still have not received your refund, please contact us.
Contact Us
To start a return or for any questions about our refund policy, please get in touch:
UltraTGC
892 Ashton Road, Oldham, OL8 3HT, United Kingdom
Phone: +447481813904