Shipping Policy

Last updated: June 2026

Thank you for shopping with UltraTGC. Below you will find all the information you need about how we process and ship your orders.

Order Processing Time

All orders are processed within 2 business days (Monday to Friday, excluding UK public holidays). Orders placed on weekends or public holidays will be processed on the next working day. You will receive a confirmation email once your order has been dispatched.

Estimated Delivery Time

Once dispatched, orders are estimated to arrive within 3–5 business days. Please note that delivery times are estimates and may vary due to carrier delays, high demand periods, or circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the size/weight of your order.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available) so you can monitor the progress of your delivery.

Delivery Address

Please ensure your delivery address is correct at the time of placing your order. We are unable to redirect orders once they have been dispatched. UltraTGC is not responsible for orders delivered to an incorrect address provided by the customer.

Failed Deliveries

If a delivery attempt is unsuccessful, the carrier will leave a notification card with instructions on how to rearrange delivery or collect your parcel. Uncollected parcels may be returned to us, in which case we will contact you to arrange re-delivery (additional shipping charges may apply).

Damaged or Lost Orders

If your order arrives damaged or does not arrive within the expected timeframe, please contact us as soon as possible so we can investigate and resolve the issue.